NEW SHIPPING OPTIONS AVAILABLE INCLUDING UPS AND DHL*!

Shipping

All orders are discretely packaged and shipped with no reference to FreshChems or research chemicals through POST NL or UPS as carriers.

General

We ship daily from Monday to Friday within 24-48h (or a bit longer depending on our workload).
'Discreet shipping’ is offered as our default and is not an additional service. Please do not ask for it. We do not offer shipping to the US.
The delivery times listed below are guidelines only as we have no influence over them.
All mail is managed by PostNL in origin and by the local post service in destination.

Replacements and returns

We offer one free replacement shipping for tracked orders if the order is lost due to transit problems. Undelivered orders due to customs, tax, import duties or any other circumstances will not be reshipped. Orders to invalid addresses will not be reshipped. Untracked orders can not be reshipped under any circumstances.
We do not offer returns or exchanges. All orders are final.
Returned letters sent through UPS has a cost associated, so the customer will have to cover it in order to have a replacement or voucher code.

Shipping fees and delivery time

We offer free untracked shipping for all orders over EUR 100. Untracked shipping (no signature required) is available for all orders valued EUR 300 or less. Specific details for each service offered with average transit times are listed below.

Shipping fees, duration and details (remember, there is no tracked shipping for the US)

POSTNL
Domestic (Netherlands) Service Shipping fee Estimated shipping duration Signature required Tracking Insured in the case it's lost
PostNL Domestic Standard Shipment Domestic Mail EUR 4 3-5 working days NO NO NO
PostNL Domestic Registered Letter Domestic Mail EUR 5 3-5 working days YES YES YES
 
EU Service Shipping fee Estimated shipping duration Signature required Tracking Insured in the case it's lost
PostNL Intl. Priority Shipment International Mail EUR 6 6-15 working days NO NO NO
PostNL Intl. Registered Letter
(Excluding blocked countries1)
International Mail EUR 15 6-15 working days YES YES YES
 
Worldwide (excluding U.S.) Service Shipping fee Estimated shipping duration Signature required Tracking Insured in the case it's lost
PostNL Intl. Priority Shipment International Mail EUR 6 15-45 working days NO NO NO
 
Africa, Asia & South America Service Shipping fee Estimated shipping duration Signature required Tracking Insured in the case it's lost
PostNL Intl. Registered Letter International Mail EUR 19.3 15-45 working days YES YES YES
 
UPS
UPS Express Saver (except for the US) Service Shipping fee Estimated shipping duration Signature required Tracking Insured in the case it's lost
Domestic (Netherlands) Domestic Mail EUR 13.50 1-3 working days YES YES YES
EU (excluding blocked countries1) International Mail EUR 22.90 1-3 working days YES YES YES
Overseas (excluding U.S.) International Mail EUR 60 3-5 working days YES YES YES
 
SHIPPING FROM OUTSIDE NETHERLANDS (NOT VALID FOR NOW)
Shipping relay outside Netherlands
Old non-NL shipping method2
Service Shipping fee Estimated shipping duration Signature required Tracking Insured in the case it's lost
EU International Mail EUR 20 6-45 working days NO NO NO
Overseas (U.S., Australia, Canada, etc.) International Mail EUR 20 6-45 working days NO NO NO

Orders shipped as UPS Express Saver can be tracked with the following links at UPS:

If you want to know more about the UPS Express Saver shipping method, please check the official UPS Express Saver page.

Limitations

We cannot guarantee same day dispatch. We ship worldwide with some limitations stated below:

1 Some countries could access only to part of our catalog: Germany, Austria, UK, Norway, Sweden, Denmark, Finland and Iceland. These countries can choose between the PostNL Intl. Priority Shipment (untracked) and the Shipping relay outside NL (untracked too). So there is no insured/registered shipping method for these countries.

2All mail through our new shipping relay outside Netherlands (old non-NL shipping method) will be held and then taken abroad by our shipper once a week. This makes this shipping option the slowest of them all.

Other countries may have restrictions depending on the product. Please check the "Country restrictions" section in the product description of every product for knowing more.