We operate our webshop for retail and semi-bulk orders. We can only offer you higher quantities of Blotters or Lysergamides. For that, please open a new support ticket and we'll answer you as soon as possible.
Very important note: we cannot change items or addresses to orders that are already in preparation at the warehouse. This affects all orders with status "Preparation in progress" or "Processing in progress".
Below is a step-by-step process on how to order via the FreshChems website:
- You must be at least 18 years old and understand all terms and conditions stated in our website and during the checkout process.
- Register an account with us through the sign up form. Please remember that the birthdate must be the following format: DD/MM/YYYY where DD is day with 2 digits, MM is month with 2 digits and YYYY is year with 4 digits.
- Add a shipping address to your account prior to ordering. This will determine any product restrictions in your country. All orders are manually reviewed, so any attempt to cheat the system will fail. Any such attempt will also result in a permanent ban.
- Add the desired items to the shopping cart and proceed to checkout. You can then select a shipping method and a payment method. More detailed information is available on the Payments and Shipping pages.
- It is not possible to order less than the minimum quantity of a listed product. We usually do not allow different products to be combined to reach the required minimum amount or the next price level.
- Please thoroughly read and accept the Terms & Conditions before you proceed to payment.
- Orders are processed in chronological order. After your payment is accepted, your order will be dispatched within 24-48h (or a bit longer depending on our workload).
- You will receive an order confirmation, payment receipt and shipping confirmation via email.
- Shipping is on Monday to Friday only. We do not ship on weekends.
- We ship worldwide with some limitations for Germany, Austria, UK, Norway, Sweden, Denmark, Finland and Iceland. Other countries may have restrictions depending on the product.
- Transit times for specific shipping services and countries can be found on our Shipping page.
- Make sure you select tracked shipping if needed. We cannot provide the status of non-tracked orders or give any additional information after a non-tracked order is shipped.
- We offer one free reship for tracked orders if the order is lost in transit. Undelivered orders due to customs, tax, import duties or any other circumstances will not be reshipped. Orders to invalid addresses will not be reshipped. Untracked orders will not be reshipped under any circumstances. Please check the 'Shipping' page for detailed information.
- Minimum order is 50EUR (bank wire, crypto) for all countries.
- All customers can place a first test order for just 30EUR.